Refund policy
Refund & Return Policy
Last Updated: March 23, 2025
Thank you for shopping with us, we appreciate your trust in our products and brand. While all sales are generally final, we do accept returns or issue refunds in specific cases outlined below.
🔁 Return Policy
We do not accept returns unless:
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The item arrived damaged (due to our error)
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The item is incorrect (wrong product or wrong size due to our error)
⚠️ Please note: We do not assume responsibility for damages that occur during transit. If your item arrives damaged, we will assist you in filing a claim with the shipping carrier, but cannot guarantee reimbursement.
To be eligible for a return:
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The item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging
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You must provide receipt or proof of purchase
To start a return, contact us at
📧 admin@standoutgvrments.com
If your return is approved, you’ll receive a shipping label and instructions for returning the item.
Items sent back without prior approval will not be accepted.
For any questions, reach out to us at admin@standoutgvrments.com
🛠️ Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
💵 Refund Policy
Refunds are only granted under the following conditions:
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We shipped a defective item
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We shipped the wrong item
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We shipped the wrong size (e.g., you ordered Medium, but received Large)
Once your return is received and inspected, we’ll notify you of the approval status.
If approved, you’ll be refunded via your original payment method within 10 business days.
Please note: Your bank or card issuer may take additional time to process and post the refund.
If it’s been more than 15 business days since your refund was approved, please contact us.
🔄 Exchanges
We do not offer direct exchanges.
If you received a damaged or incorrect item and want a different one, please:
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Submit a return request (see above)
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Once approved, place a new order for the correct item
🚫 Non-Returnable Items
We cannot accept returns or refunds for:
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Sale items
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Gift cards
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Custom or personalized products
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Perishable goods (e.g., food, flowers, plants)
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Personal care items (e.g., beauty or hygiene products)
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Hazardous materials, flammable liquids, or gases
If you're unsure about your item, contact us before attempting a return.
🌍European Union (🇪🇺) Customers – 14-Day Cooling-Off Period
If your order was shipped to a country in the European Union, you have the legal right to cancel or return your order within 14 days of delivery, for any reason.
To qualify:
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Items must be unworn/unused, with tags and original packaging
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Proof of purchase is required
🔄 Policy Updates
We reserve the right to modify or update this policy at any time.
Changes take effect immediately once posted on our website.